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Touch the Setup icon on the printer control panel, touch Network , and then touch Wireless Setup Wizard. Other issues, such as connectivity, print driver settings, special paper, photo paper facing shiny side up, or slick or damaged paper might cause the problem. The Wireless Setup Wizard searches for networks, and then displays them in a list. See your browser’s documentation for specific instructions. When prompted, touch Infrastructure for the wireless mode.

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A clean, lint-free up, or any cloth that will not come apart or leave fibers. Connect the printer to the wireless network using one of the following methods.

Quit and restart any applications that were open before adding the printer to use the updated HP software features. Disconnect the USB cable from the printer, if necessary.

Let HP identify any out-of-date or missing drivers and software. HP Download and Install Assistant makes it easy to download and photsmart your software.

Javascript is disabled in this browser. The product might make noises as though it is printing, but no paper moves through it.

After you touch Startthe printer starts a timer that allows about two minutes to press the WPS button on the wireless router. Select an operating system and version to see available software for this product.


Follow these steps to print a Network Configuration Page. Example of a Network Configuration page. If the document prints on plain white paperbut not a special paper type, there is no need to continue troubleshooting.

If the product was not added to the queue, Click the plus pyotosmartselect your printer, and then click Add. HP recommends the infrastructure type of network for wireless connection to your product.

HP Photosmart C310 Printers – Wireless Printer Setup

Before you can install the printer, your wireless network must be set up. Touch Printer Status Report. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing. Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.

HP Photosmart Premium e-All-in-One Printer series – C310

Return to the document you were trying to print when the issue occurred. Touch the Setup icon on the printer control panel, touch Networkand then touch Wireless Setup Wizard. Click OKand then click OK again to apply the settings. Would you like to view the product details page for the new product? The paper settings in the print driver do not match the paper loaded in the paper tray. Review the Cause and Prevention sections at the end of this document to check other possibilities.


Click the Updates icon. Warranty removed from product: Touch Startand then key the PIN into the wireless router.

HP Photosmart Premium e-All-in-One Printer series – C | HP® Customer Support

The product can phptosmart process one type of paper at a time. If a connection error message displays, make sure that the network name and security key are correct, and then follow the prompts to type the information again. HP recommends broadband internet access such as cable or DSL.

Install the software Select one of the following methods for steps to photos,art the software. We were unable to find any drivers for your product.

Make sure that the printer successfully connects to the network before continuing to the next step. How does HP install software and gather data?